Cancellation Policy

We understand that plans can change. This Cancellation Policy explains how order cancellations are handled at Trendscape to keep the process clear and fair for everyone.

1. Order Cancellation Before Dispatch

You may request cancellation of your order only before it is dispatched from our warehouse.

To cancel your order, you can:
Email us at info.trendscape@gmail.com
Or contact us via phone or WhatsApp at +91 89553 05255

Please mention your order number clearly while requesting cancellation.

If your order has not been packed or shipped, we will cancel it and initiate a full refund within 1–2 working days to the original payment method.

Cancellation requests sent through Instagram, Facebook, or other social media platforms will not be considered valid.

2. Order Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If you still wish to cancel after dispatch, please accept the delivery and raise a return request as per our Refund & Return Policy. Refunds, if approved, will be processed according to that policy.

3. Cash on Delivery (COD) Order Cancellation

COD orders may require confirmation through call, SMS, or WhatsApp before dispatch.

Unconfirmed COD orders may be automatically cancelled.

Repeated cancellation or refusal of COD orders may result in the COD option being disabled for future purchases.

4. Prepaid Order Refunds

If a prepaid order is cancelled successfully before dispatch, a full refund will be initiated to the original payment method such as UPI, debit card, credit card, or net banking.

Refunds usually reflect within 3–7 working days depending on the bank or payment provider.

5. Seller-Initiated Cancellations

We reserve the right to cancel an order in the following cases:

The product is out of stock or discontinued

The shipping address or contact details are incomplete or incorrect

The order is flagged as suspicious or high-risk by our payment gateway or internal checks

In such cases, you will be informed and a full refund will be issued if payment has already been made.

6. Contact Us for Support

If you need help with order cancellation or have any questions, you can contact our customer support team at:

Trendscape
Email: info.trendscape@gmail.com
Phone/WhatsApp: +91 89553 05255
Support Hours: Monday to Saturday, 10 AM to 6 PM